Trust & Safety Center

Trust & Safety Center

Your family's safety and security are our highest priorities. Learn about our comprehensive safety measures, reporting tools, and commitment to protecting every member of the Trusted Nanny community.

Our Safety Commitment

Trusted Nanny is built on a foundation of trust. We implement multiple layers of safety measures to ensure that families and nannies can connect with confidence and peace of mind.

Verification and Background Checks

For All Nannies:

• ✓ Comprehensive criminal background check (national and provincial)
• ✓ Sex offender registry check
• ✓ Identity verification with government ID
• ✓ Professional reference verification
• ✓ Certification validation (CPR, First Aid, ECE)
• ✓ In-person or video interview assessment
• ✓ Quarterly background check updates

For All Families:

• ✓ Email and phone verification
• ✓ Payment method validation
• ✓ Identity verification for account security

Platform Security

Secure Payments:

• PCI-compliant payment processing
• Escrow system protects both parties
• No cash handling required
• Encrypted financial information
• Fraud detection and prevention

Data Protection:

• End-to-end encryption for messaging
• Secure data storage and transmission
• PIPEDA compliance (Canadian privacy laws)
• Regular security audits
• Two-factor authentication available

Privacy Controls:

• Control what information appears in your profile
• Hide exact address until booking confirmed
• Block or report users
• Private messaging system
• Phone number privacy protection

Insurance Coverage

All bookings through Trusted Nanny include insurance coverage:

• General Liability Insurance: Up to $2 million coverage
• Accident Coverage: Protection for injuries during bookings
• Professional Indemnity: Coverage for professional liability claims

*Insurance is only valid for bookings made through the platform*

Safety Guidelines

For Families:

• Interview nannies thoroughly before first booking
• Verify certifications and check expiry dates
• Read reviews from other families
• Start with short trial bookings
• Provide detailed emergency information
• Check in during longer bookings
• Trust your instincts
• Never share payment information outside the platform

For Nannies:

• Meet families before accepting bookings when possible
• Clarify all expectations upfront
• Report any safety hazards in homes
• Keep certifications current
• Document injuries or incidents immediately
• Never accept payment outside the platform
• Trust your instincts - decline bookings if uncomfortable

Reporting Safety Concerns

If you experience or witness concerning behavior, report it immediately:

What to Report:

• Unsafe childcare practices
• Suspicious or inappropriate behavior
• Safety hazards in homes
• Harassment or discrimination
• Payment fraud or scams
• Violation of platform terms
• Any situation where a child may be at risk

How to Report:

• Emergency Safety Line: 1-800-SAFE-KID (24/7)
• Email: safety@trustednanny.com
• In-App Reporting: Use "Report Concern" button on any profile or booking
• Live Chat: Available during business hours

For immediate danger, always call 911 first, then report to us.

Our Investigation Process

When we receive a safety report:

1. Immediate Review: Report reviewed within 1 hour
2. Account Suspension: User(s) may be immediately suspended pending investigation
3. Thorough Investigation: We gather facts from all parties
4. Action Taken: Based on findings (warning, suspension, permanent ban)
5. Follow-up: Reporter is updated on outcome (maintaining privacy)

All reports are taken seriously and handled with discretion.

Prohibited Activities

The following are strictly prohibited and will result in immediate account termination:

• ❌ Providing false information or fake credentials
• ❌ Operating under someone else's identity
• ❌ Working "off-platform" to avoid fees
• ❌ Harassment, discrimination, or hate speech
• ❌ Inappropriate behavior with children
• ❌ Payment fraud or scams
• ❌ Sharing personal contact information before booking
• ❌ Using platform for non-childcare services

Child Safety Resources

We provide resources to help keep children safe:

• Safety Training: Free webinars for nannies and families
• Emergency Procedures: Downloadable templates and checklists
• Activity Safety Guides: Age-appropriate activity recommendations
• Childproofing Checklists: Home safety assessments
• Medical Emergency Guides: Quick reference cards

Community Standards

We expect all members to:

• Treat others with respect and professionalism
• Communicate honestly and clearly
• Honor commitments and arrive on time
• Maintain appropriate boundaries
• Prioritize child safety above all else
• Report concerns promptly
• Follow platform terms and policies

Privacy and Data Security

We protect your personal information:

• Your data is never sold to third parties
• Minimal information shared until bookings confirmed
• Encrypted data storage and transmission
• You control your privacy settings
• Right to access, correct, or delete your data
• See our Privacy Policy for details

Trust & Safety Team

Our dedicated Trust & Safety team works 24/7 to:

• Review and investigate all reports
• Monitor platform for suspicious activity
• Update safety measures and policies
• Provide safety resources and training
• Respond to urgent safety concerns
• Collaborate with law enforcement when necessary

Continuous Improvement

Safety is an ongoing commitment. We continuously:

• Update verification processes
• Enhance security technology
• Review and improve policies
• Listen to community feedback
• Partner with child safety experts
• Provide updated training resources

Contact Trust & Safety

Our Trust & Safety team is here to help:

• Emergency Line: 1-800-SAFE-KID (24/7)
• Email: safety@trustednanny.com
• General Support: 1-800-NANNY-CA
• Report In-App: Use "Report Concern" button

Together, we create a safe, trusted community for families and childcare professionals across Canada.