Privacy Policy
Privacy Policy
Last Updated: January 2025
At Trusted Nanny, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Physical address and location data
- Payment information (processed securely through third-party providers)
- Background check information for nannies
- Profile photos and biographical information
Automatically Collected Information
When you use our platform, we automatically collect certain information, including:
- IP address and device information
- Browser type and operating system
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To process transactions and send booking confirmations
- To conduct background checks on nannies
- To communicate with you about your account and services
- To improve our platform and user experience
- To comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With nannies or families to facilitate bookings
- With service providers who assist in operating our platform
- When required by law or to protect rights and safety
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your account and data
- Opt-out of marketing communications
- Withdraw consent where applicable
Cookies Policy
We use cookies to improve your experience on our platform. You can control cookie preferences through your browser settings.
Children's Privacy
Our platform is not intended for children under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or platform notification.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@trustednanny.com.